第十六章 责任及限额

第一条 在蒙特利尔公约及以下规定的责任限额内,天航对旅客在飞机上或者上、下飞机过程中的事故造成旅客人身伤亡的,应当承担损害赔偿责任。

第二条 旅客托运行李在天航飞机上或者处于天航掌管之下的任何期间内发生毁灭、遗失或者损坏的,天航应当承担赔偿责任。但是托运行李的毁灭、遗失或者损坏是由于行李固有缺陷、质量或者瑕疵造成的天航不承担责任。

第三条 因天航或者天航雇员、代理人的过错造成旅客非托运行李发生毁灭、遗失或者损坏的,天航应当承担损害赔偿责任 

第四条 旅客、行李在航空运输中因延误引起的损失,天航应当向旅客承担赔偿责任。但是天航证明本人及其雇员、代理人为了避免损失的发生,已经采取一切合理措施或者不可能采取此种措施的,天航不对因延误引起的损失承担责任。

第五条 天航和其它承运人依据一本客票或者连续客票履行的运输,应当被视为一个单一的运输。天航仅对发生在天航承运航班上的损失承担责任。天航为其他承运人的航班填开客票或办理行李托运时,只作为其他承运人的代理人。对于托运行李,旅客可以向客票或行李票上列明的第一或者最后承运人索赔。

第六条 本章所述损失是由索赔人或者索赔人从其取得权利的人的过失或者其他不当作为、不作为造成或者促成的,应当根据造成或者促成此种损失的过失或者其他不当作为、不作为的程度,相应全部或者部分免除天航对索赔人的责任。旅客以外的其他人就旅客死亡或者伤害提出赔偿请求的,如果损失是旅客本人的过失或者其他不当作为、不作为造成或者促成的,同样应当根据造成或者促成此种损失的过失或者其他不当作为、不作为的程度,相应全部或者部分免除天航的责任。

本条款适用于本条件中的所有责任条款。

第七条 天航依据本条件所承担的赔偿责任仅限于补偿性的赔偿责任,任何情况下天航都不承担惩罚性、惩戒性或者其他非补偿性的损害赔偿。

第八条 本条件所述赔偿责任的具体项目和计算标准依据中华人民共和国法律予以确定。

第九条 人身损害赔偿责任限额

天航根据本章第一条对每名旅客承担损害赔偿责任时,对有下列情形之一的其赔偿责任限额不超过蒙特利尔公约规定的适用限额:

(一)、旅客伤亡不是由于天航或者天航雇员、代理人的过失或者其他不当作为、不作为造成的;

(二)、旅客伤亡是由于第三人的过失或者其他不当作为、不作为造成的。

第十条 延误及行李、货物的赔偿责任限额

运输过程中因延误给旅客造成损失的,天航对每名旅客的赔偿责任限额适用蒙特利尔公约相关规定。

在行李运输过程中造成行李毁灭、遗失、损坏或者延误的,天航对每名旅客的赔偿责任限额以蒙特利尔公约相关规定为准。

第十一条 旅客收受托运行李未当场提出异议的,视为天航已完成运输行李义务并完好交付旅客的初步证据。旅客发现托运行李毁灭、损坏的,应当在收到托运行李之日起七日内以书面形式向天航提出异议;托运行李发生延误的,旅客应当自收到行李之日起二十一日内以书面形式向天航提出异议。

 


Article 16 Liabilities and Limitations

 

16.1 Subject to any limit under the Montreal conventionand the limit provided belowTianjin Airlines will be liable for damages to the passenger occurring on the aircraft or while boarding or descending the aircraft.

16.2 Tianjin Airlines will be liable for any destruction, loss or damage to checked baggage occurring during carriage in flight or within a period controlled by Tianjin Airlines. However, Tianjin Airlines will not liable for damage to baggage (including checked baggage, unchecked baggage and hand baggage) if it is caused by the defect, quality or flaw of the baggage.

16.3 Tianjin Airlines will liable for the damages of unchecked baggage and hand baggage caused by the mistake of Tianjin Airlines, its employees or agents.

16.4 Tianjin Airlines will be liable for the damage to the passenger and baggage caused by Tianjin Airlines’ delay in the transportation. However, Tianjin Airlines  will not be liable for these damages if Tianjin Airlines ’ proves that it or its employee or agent has taken all reasonable measures to avoid the damage or that it was impossible for him/her to take such a measure.

16.5 When a ticket is used for carriage by Tianjin Airlines and another carrier or is a non-stop passenger ticket, those carriages should be viewed as separate. Tianjin Airlines is liable only for damage occurring on its own carriage flights. Tianjin Airlines issuing a ticket or checking baggage over the lines of another carrier does so only as an agent for that other carrier. For checked baggage, the passenger may seek compensation from the carrier that is listed first or last on the ticket or baggage check.

16.6 If it is confirmed that the damages mentioned in this article are caused or facilitated by the faults of the claimant or the one from whom the claimant obtains rights, Tianjin Airlines  will be exempted from liability or just bear reduced responsibilities according to the degree of such faults which have caused or facilitated the losses. If it is confirmed by Tianjin Airlines that a person other than the passenger requires compensation for the passenger’s injury or death and such injury or death is caused or facilitated by the passenger’s own fault, Tianjin Airlines will be exempted from liability or just bear reduced responsibilities according to the degree of such faults which have caused or facilitated the injury or death.

This provision is applicable to all liability provisions in this article.

16.7 Tianjin Airlines’ liability for compensation is limited to compensatory damages according to these conditions. Tianjin Airlines does will not undertake any punitive, exemplary or any other non-compensatory damages under any circumstances.

16.8 The specific items and calculation standards for liabilities for compensation mentioned in this article are determined by the law of the People’s Republic of China.

When passengers appoint to seek compensation from Tianjin Airlines, proof of the reasonableness of the aforementioned requests for compensation needs to be provided according to the request of Tianjin Airlines.

16.9 Compensation liability limitations for physical harm

Under the situations listed below, Tianjin Airlines does not assume responsibility for any part of damage compensation exceeding the then-applicable limit of special drawing rights created for each passenger according to 16.1.

16.9.1 Injury or death caused to passengers that is not caused by the mistake or other misconduct or inaction by Tianjin Airlines, its employees or agents.

16.9.2 Injury or death to a passenger that is caused by the mistake or other misconduct or inaction by a third party.

16.10 Delay and baggage, goods and compensation liability limitations

For damage caused due to delay during the passenger’s carriage, the compensation owed by Tianjin Airlines to each passenger will be limited to the then-applicable limit under the Montreal convention

For damage caused by the destruction, loss, damage or delay of baggage during baggage carriage, the compensation owed by Tianjin Airlines to each passenger will be limited to the then-applicable limit under the Montreal convention.

16.11 For passengers that accept checked baggage and do not raise any objection initial at the place of acceptance, this will be regarded as initial evidence of Tianjin Airlines  having already completed its obligation of transporting the baggage and handing it over to the passenger in its complete state.

If the passenger discovers that the checked baggage has been destroyed or damaged, he/she should raise an objection to Tianjin Airlines in writing within seven days of the day he/she collected the checked baggage. If the passenger discovers a delay with the baggage, he/she should raise an objection to Tianjin Airlines in writing within 21 days of the collection of the baggage.