第十一章 退票

第一条 一般规定

(一)由于天航未能按照运输合同提供运输,或由于旅客自愿改变其安排,天航或其授权代理人将按照本章和天航相关规定,对未使用的天航客票或其未使用部分航程办理退票。

(二)旅客应在客票有效期内申请退票;超过客票有效期而申请退票,天航可以拒绝其退票申请。

第二条 退票地点

退票应当在原购票地点或者经天航同意的其他地点办理。

第三条 货币

旅客办理退票必须符合原购票地和退票地国家的法律及其它有关规定,可以用原付货币退款,也可以用原购票地国家货币或退票地国家货币退款。

第四条 退票对象、所需文件

(一)由于承运人或旅客原因,旅客不在客票有效期内完成部分或全部航程,可以在客票有效期内要求退票。旅客要求退票,应凭客票或客票未使用部分的“乘机联”和“旅客联”办理。退票只限在出票地、航班始发地、终止旅行地的承运人或其销售代理人售票处办理。票款只能退给客票上列明的旅客本人或其委托代理人。

如果申请退票人不是客票上载明姓名的旅客本人,申请退票人必须在出具其身份证明原件的同时,提供该客票上载明姓名的旅客的身份证明原件和其退票授权书。

(二)除客票遗失的情况外,申请退票人应向天航提供旅客联、付款凭据和所有未使用的乘机联方能办理退票。购买电子客票的旅客凭本人有效身份证件办理退票。

第五条 非自愿退票

由于本条件第三章第六条第(一)款、第九章第二条所列的原因之一,旅客要求退票,按以下规定办理:

(一)客票全部未使用,退还全部已付票款;

(二)客票已部分使用,扣除已使用航段相应票款,退还余额,不收取任何手续费。

第六条 自愿退票

旅客自愿要求退票,按以下规定办理;

(一)客票全部未使用,从已付票款中扣除所有适用的服务费或退票费,退还余额;

(二)客票已经部分使用,从已付票款中扣除已使用航程部分的适用票价,再扣除所有适用的服务费或退票费,退还余额。

第七条 拒绝退款权

(一)按照适用运价及天航有关规定不能办理退票的,天航有权拒绝退票。

(二)提供给天航或政府作为准备离境证明的客票,天航不予退票。但如果旅客确已取得居留许可或将改乘其他承运人航班或使用其它运输方式离境的,在旅客提供给天航认为合理的证明后,天航可予以退票。

 


 Article 11 Ticket Returns

 

11.1 General

11.1.1 On failure by Tianjin Airlines  to provide carriage in accordance with the contract of carriage, or where a passenger requests a voluntary change of his or her arrangements, a refund for an unused ticket or portion thereof shall be made by Tianjin Airlines  or its authorized agent in accordance with this Article and with Tianjin Airlines ’ Regulations.

11.1.2 The passenger should request a refund within the validity period of the Ticket. Tianjin Airlines may refuse a refund where application is made after the expiry date of the validity of the Ticket.

11.2 Place for refund

A refund should be made at the place where the ticket was issued or another place agreed by Tianjin Airlines.

11.3 Currency

All refunds will be subject to government laws, and related regulations of the country in which the ticket was originally purchased and of the country in which the refund is being made. Refunds will be made in the currency in which the ticket was paid for, or in the currency of the country where the ticket was purchased or where the refund is being made.

11.4 Person to whom refund will be made, documents needed and discharge

11.4.1 Tianjin Airlines shall be entitled to make a refund to the person named in the ticket.

11.4.2 If a ticket has been paid for by a person other than the passenger named in the ticket, the person applying for the refund must provide an original copy of an identification document of the person named on the ticket as well as a letter of authorization from that person while providing an original copy of his/her own identification document.

11.4.3 Except in the case of lost tickets, refunds will only be made on surrender to Tianjin Airlines of the passenger coupon or passenger receipt and surrender of all unused flight coupons. The passenger who buys an electronic ticket should show his or her valid identity card.

11.5 Involuntary Refunds

Because of one of the reasons listed in 3.6.1 of Article 3 and 9.2 of Article 9, refunds will be made according to following regulations upon the passenger’s request:

11.5.1 If no portion of the Ticket has been used, the entire paid fare will be refunded.

11.5.2 If a portion of the Ticket has been used, as provided in Tianjin Airlines ’ Regulations, the refund amount is equal to the applicable fare for the part of the journey not traveled. No cancellation charge will be collected.

11.6 Voluntary Refunds

If the passenger wishes to refund his/her ticket, the amount of the refund shall be calculated in following regulations:

11.6.1 If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation (refund) fees.

11.6.2 If a portion of the Ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or cancellation fees.

11.7 Right to Refuse Refunds

11.7.1 Tianjin Airlines may refuse refunds when a ticket is not permitted to be refunded according to applicable fares or Tianjin Airlines’ Regulations.

11.7.2 Tianjin Airlines may refuse a refund on a ticket which has been presented to Tianjin Airlines or to government officials of a country as evidence of intention to depart therefore, unless the passenger establishes to Tianjin Airlines’ satisfaction that he/she has permission to remain in the country or that he/she will depart therefore by another carrier or another means of transport.