第十章 客票变更

第一条 旅客未开始旅行或者已开始旅行但未到达目的地点前,要求改变客票中未使用部分载明的航程、目的地点、座位等级、航班或者客票有效期为自愿改变航程。承运人取消旅客已定妥座位的航班,或者取消航班在旅客的目的地点、中途分程地点降停,或者未能合理地按照班期飞行,或者未能提供事先定妥的座位造成旅客改变航程,为非自愿改变航程。

第二条 自愿改变航程及日期,按下列规定办理:

(一)改变航程后新客票的有效期应当与原客票所适用的有效期相同,并从原客票第一航段的运输开始之次日零时起计算;

(二)旅客购票后,如要求改变航班、日期,天航及其销售代理企业在航班有可利用座位并且时间允许的条件下给予办理。

第三条 因执行本条件第九章第二条的规定,造成旅客非自愿改变航程的,承运人应当考虑旅客的合理需要,并按下列规定办理:

(一)为旅客安排第一个能够定妥座位的航班或者签转给其他承运人;

(二)改变原客票载明的航程,安排承运人的航班或者签转给其他承运人,将旅客运送到目的地点或者中途分程地点;

(三)按照本条件第十一章第五条非自愿退票的规定办理;

(四)协助旅客安排膳宿、地面交通等服务,始发地旅客的费用由旅客自理。

第四条 因下列情况之一,造成旅客非自愿改变航程的,天航在按照本章第三条第()()()款规定处理的同时,还应当按照天航规定免费为旅客提供休息场所、饮料、食品、膳宿或者其他必要的服务:

(一)天航造成旅客已定妥座位的航班取消;

(二)天航的航班未在旅客目的地点或者中途分程地点降停;

(三)天航未合理地安排班期时刻飞行;

(四)天航未提供旅客事先已定妥的座位;

(五)天航造成旅客错失已定妥座位的衔接航班。

 


Article 10 Ticket Changes

 

10.1 When a passenger who has not yet begun travelling or has begun travelling but has not yet reached their destination requests to change the specified unused flight, destination, seat class, flight or the validity period of the Ticket, it is defined as a voluntary itinerary change. When the Carrier cancels the flight for which space is reserved, cancels the landing at the destination or the stopovers of the passenger, does not fly reasonably according to the schedule, or cannot provide reserved space, and causes the passengers to change their itinerary, it is defined as an involuntary itinerary change.

10.2 The handling of voluntary itinerary changes of flight and date will be carried out in accordance with the following regulations:

10.2.1 After the itinerary change, the difference in fare and charges from the original routing shall be made up by the passenger.

10.2.2 After the itinerary change, the validity period of the new ticket shall be the same as the original one and it will be counted from midnight of the following day after the beginning of transportation specified on the first flight coupon of the original ticket.

10.2.3 If a flight or date change is requested after the passenger purchases the ticket, Tianjin Airlines and its sales agent enterprise will handle the arrangements provided there is a usable seat on the flight and time allows.

10.3 If the execution of 9.2 in Article 9 causes the passenger to have an involuntary itinerary, the Carrier shall, with due consideration to the passenger’s reasonable needs, either:

10.3.1 Rebook the passenger on the first flight where space is available or endorse the ticket to another Carrier.

10.3.2 Change the passengers’ flight and arrange the passenger’s flight or endorse his or her ticket to another Carrier to send the passenger to the destination or stopover.

10.3.3 Handle the problem according to the regulations 11.5 of Article 11 (involuntary refunds) of these conditions.

10.3.4 Assist the passenger in services such as accommodation and ground transfers. The expenses of the passenger from departure are the responsibility of the passenger.

10.4 When the Carrier causes the passenger to change his flight involuntarily; the Carrier should handle the problem according to the regulations of 10.3.1, 10.3.2 and 10.3.3 in this article. In addition, such services as a rest area, beverages, meals, accommodations and some other necessary services shall be provided to the passenger at no charge in accordance with Tianjin Airlines ’ Regulations.

10.4.1 The Carrier causes the passenger to cancel his reserved flight.

10.4.2 The Carrier’s flight does not stop at the destination or stopover of the passenger.

10.4.3 The Carrier does not reasonably arrange the schedule of the flight.

10.4.4 The Carrier does not provide the travelers with pre-reserved seats.

10.4.5 The Carrier causes the passenger to miss the reserved connecting flight.